What happens if my bag is delayed?
You should report your bag delayed immediately and we will search for it. You can track your bag at united.com/bagtrack or talk to a representative. Keep your receipt as your baggage file reference number is on it.
My bag looks damaged, what do I do?
Your bag could show signs of wear because of normal handling, but you should know we are not responsible for damages noticed due to:
An existing defect with the bag
The bags poor quality
Overpacking the bag
Ordinary wear and tear
You should contact the TSA contact center at 1-86-289-9673 if your items were damaged from a security screening.