You should report your bag delayed immediately and we will search for it. You can track your bag at united.com/bagtrack or talk to a representative. Keep your receipt as your baggage file reference number is on it.
My bag looks damaged, what do I do?
Your bag could show signs of wear because of normal handling, but you should know we are not responsible for damages noticed due to:
An existing defect with the bag
The bags poor quality
Overpacking the bag
Ordinary wear and tear
You should contact the TSA contact center at 1-86-289-9673 if your items were damaged from a security screening.
How do I know if my bags are oversized or overweight?
Bags that measure more than 115 inches are considered oversized. Overweight bags are considered to be anything that exceeds 100 pounds. We waive this limit for musical instruments and assistive devices.
I have extra bags, what do I do?
We will only accept extra bags if there is space available on the aircraft; we accept all assistive devices for free.
Yes, for example, a family of 5 traveling on the same reservation will be charged for each of their first bags checked. One each, per person.
If my flight is canceled, do I get a refund?
You are eligible for a refund for checked bag service charges when you involuntarily do not travel. This refund can be requested by email, phone, or regular mail. Visit our refunds page for more details.